FAQs
About the brand
What is The Marshmallow Icon?
The Marshmallow Icon is an Indian fashion brand making effortless, real-body clothing for tween and teen girls aged 10–18. We make drops — small, limited collections, each named after a girl. Our first drop is Nori.
What age group are the clothes designed for?
Girls aged 10 and beyond. We design specifically for this stage, bodies that are growing, changing, and don't fit neatly into kids' clothes or adult sizes. This category deserves its own space, and that's exactly what we're building.
Sizing & Fit
What sizes does TMI offer?
TMI is designed for tween and teen girls aged 10 and beyond. Our sizing currently ranges from XS to L, with the exact size range depending on the style. The sizes range from XS to L based on chest measurements for tops and waist measurements for bottoms.
For styles with different lengths, we also offer Regular and Tall options:
- Regular: designed for girls up to 5'1"
- Tall: designed for girls above 5'1"
Does TMI sizing correspond directly to age?
Age is only a guide because girls grow at different rates and body proportions vary. Our clothes are designed specifically for the 10–18 age group, but we recommend using body measurements as the primary way to select a size.
How do I find the right size?
The best way to choose a TMI size is to use our FIND YOUR PERFECT FIT tool. While we do have a reference for age, we recommend comparing your daughter's chest, waist and hip measurements with the measurements listed for each size.
If she falls between two sizes, we recommend sizing up for a more relaxed, comfortable fit.
What if I'm still unsure about the size?
If you're between sizes or unsure which size will work best, please reach out to us via WhatsApp at +91-9867472692 or email us at support@itstmi.com before placing your order. We're happy to help you find the best fit.
Orders & Payments
What payment methods do you accept?
We accept UPI, all major credit and debit cards, net banking via Razorpay, and Cash on Delivery (COD) for eligible pin codes across India.
Can I change or cancel my order?
You can cancel or change your order within 24 hours of placing it. After that, the
order may have already been packed. Email us at support@itstmi.com as
soon as possible and we'll do our best.
Will I get an order confirmation?
Yes, you'll receive an email confirmation immediately after placing your order,
followed by a shipping confirmation with tracking details once your order is
dispatched.
Returns and exchanges
Can I return or exchange my order?
Full-price items are eligible for a return or exchange request within 7 days of delivery, subject to our policy conditions. For approved returns, you can choose a refund to your original payment method or store credit. Exchanges are subject to availability.
Can I return a sale item?
Sale and promotional items are eligible for exchange only, subject to availability. They are not eligible for change-of-mind returns or refunds under our standard policy. If your requested replacement is unavailable, please contact our team.
What if I receive a damaged, defective or incorrect item?
Please contact us as soon as possible with your order details and photographs, if available. We will review the issue and explain the appropriate resolution. Your rights under applicable law remain unaffected.
How do I request a return or exchange?
Contact us through our official WhatsApp or email support channel within 7 days of delivery. Share your order number and the item you wish to return or exchange. Our team will guide you through the next steps.
How long will my refund take?
Once your return is approved, we will communicate the refund process and expected processing time. The time taken for the funds to reach your account may depend on the original payment method and payment provider.