Pre-Order Policy

Some of our pieces are available on pre-order request to better understand demand and ensure thoughtful production.

By placing a pre-order request, you agree to the following:

What is a pre-order request?
A pre-order request allows you to reserve interest in a product before it is available.
No payment is required at this stage.

Pricing & payment

• Pre-order requests are placed at ₹0
• This does not confirm your purchase
• Once the product is ready, we will contact you to complete your order

You will receive a secure payment link to confirm your purchase.

Order confirmation
Your order is only confirmed after payment is completed once the product becomes available.

Priority access
Customers who place a pre-order request may receive:

• Early access to purchase
• Priority allocation (subject to availability)

Delivery timeline
Estimated timelines will be shared once the product is ready for dispatch.

Cancellations
Since no payment is made, you are free to opt out at any time before completing your purchase.

Returns & Exchanges
Once your order is confirmed and delivered, our standard Returns & Exchanges Policy will apply.

Availability
Submitting a pre-order request does not guarantee availability.
Orders will be fulfilled on a first-confirmed, first-served basis after payment.

Thank you for supporting The Marshmallow Icon and helping us create thoughtfully 💛